Salesforce Service Cloud

Customer service software and support ticketing system

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Service Cloud is a customer service platform designed to help businesses manage customer support and deliver personalized experiences across multiple channels. It includes features such as case management, omnichannel routing, AI-powered chatbots, and customizable service console.

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  • Unified customer view: Service Cloud provides a 360-degree view of customer interactions, enabling agents to deliver personalized support.
  • Omnichannel routing: Service Cloud supports multiple channels, including email, phone, chat, social media, and more, routing cases to the right agents.
  • Customizable service console: Service Cloud's console can be customized to fit the needs of the business and improve agent productivity.
  • AI-powered chatbots: Service Cloud's AI-powered chatbots can handle routine tasks and provide quick answers to customer queries.

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